Question 1

How do I create an account?

Accepted Answer

Open the registration page, enter your business name, owner name, phone, email and a strong password, then verify your email to activate the account.

Question 2

How do I log in?

Accepted Answer

Use your registered admin email and password on the Login page. Staff users log in with their assigned username and PIN.

Question 3

How do I update company settings?

Accepted Answer

Go to Settings → Business Profile to update your business name, contact details, address, currency and footer note.

Question 4

How do I upload my company logo?

Accepted Answer

Open Settings, choose the logo upload field, select a PNG or JPG file, and save. The logo appears on receipts, invoices and the sidebar.

Question 5

How do I add a client?

Accepted Answer

Open Clients → Add Client, fill in name, phone, email and any notes, then save.

Question 6

How do I edit or delete a client?

Accepted Answer

Open Clients, find the client row, then use the edit or delete action. Deleting a client does not remove their existing bookings.

Question 7

How do I add a service?

Accepted Answer

Open Services → Add Service, enter the service name, default price and description.

Question 8

How do I edit or delete a service?

Accepted Answer

Open Services, choose the service, then edit the details or delete it. Past bookings still keep the original service info.

Question 9

How do I create a booking?

Accepted Answer

Go to Bookings → New Booking, pick an existing client or add a new one inline, pick services, set the event date and status, then save.

Question 10

How do I select an existing client when creating a booking?

Accepted Answer

On the booking form, use the client search box. Pick the client from the dropdown — their details auto-fill.

Question 11

How do I add a new client from the booking form?

Accepted Answer

On the booking form, choose 'New client' in the client picker, fill in the new client details, and they are saved alongside the booking.

Question 12

How do I select services for a booking?

Accepted Answer

Use the services selector on the booking form. You can add multiple services and adjust quantity or price per line.

Question 13

How is the booking balance calculated?

Accepted Answer

Balance = total of selected services − total payments recorded for that booking. Discounts (if any) reduce the total before payments.

Question 14

How do I record a payment?

Accepted Answer

Open the booking and choose 'Record Payment'. Pick the method (Cash, Mobile Money, Bank Transfer or Card), enter the amount and save.

Question 15

How do I view payment history?

Accepted Answer

Open Payments to see all payments across bookings, or open a single booking to see its payment timeline.

Question 16

How do I generate a receipt?

Accepted Answer

From a booking or the Receipts tab, choose 'Generate Receipt' for any recorded payment. You can download or print the PDF.

Question 17

How do I generate an invoice?

Accepted Answer

Open a booking and choose 'Generate Invoice'. The invoice reflects the current total, payments and balance.

Question 18

How do I download or print PDFs?

Accepted Answer

On any receipt or invoice preview, use the Download or Print buttons. PDFs include your business logo, footer note and contact details.

Question 19

How do I manage staff users?

Accepted Answer

Admins can open Staff → Add Staff, set a display name, username, PIN and assigned permissions.

Question 20

How do I assign staff access?

Accepted Answer

When creating or editing a staff user, toggle each module they should access (clients, bookings, payments, etc.). Admins automatically have full access.

Question 21

How do I manage tasks?

Accepted Answer

Open Tasks → New Task, assign priority and status, optionally link the task to a booking, and update it as work progresses.

Question 22

How do I use the calendar?

Accepted Answer

Open Calendar to see all bookings by event date. Click a date or event to view or edit the booking.

Question 23

How do I view reports?

Accepted Answer

Open Reports to see revenue, bookings, payments and outstanding balances across a date range you choose.

Question 24

How do I use My Subscription?

Accepted Answer

Open My Subscription to view your current plan, account status, next renewal, payment status and amount paid.

Question 25

How do I upgrade my plan?

Accepted Answer

On My Subscription, pick a plan and click Subscribe. You will be redirected to the payment gateway to complete the upgrade.

Question 26

How do I update my payment method?

Accepted Answer

On My Subscription, click 'Update Payment Method', select Mobile Money or Bank Card, confirm in the dialog, and save.

Question 27

How do I pay with Mobile Money or Bank Card?

Accepted Answer

When you choose Subscribe or Update Payment Method, Paystack will present the available channels (Mobile Money / Bank Card). Follow the prompts to complete payment.

Question 28

What happens when my trial expires?

Accepted Answer

After 5 days, the free trial expires. You will see an expiry banner on My Subscription and must subscribe to a plan to continue using the app.

Question 29

What does Lifetime Access mean?

Accepted Answer

Lifetime Access means the account is active for life with no renewals or monthly payments. It only changes if the Super Admin manually deactivates the account.

Question 30

How do I contact support?

Accepted Answer

Open the Support tab on this Help page for our current email, phone, WhatsApp and business hours.

How can we help you?